- Goal One: Formalize Data Pipelines
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Goal Statement:
Ensure quality county road data is available in a timely manner for improved decision making at all levels of business, whether that be equitable distribution of revenue, improvements to traffic safety, or more efficient road maintenance.
Goal tasks will include pipeline development, end-user documentation, data sharing partnerships, and more.
Agency Goal Alignment: Optimize, Innovate, and Magnify
- Goal Two: Improve Service and Product Reliability
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Goal Statement:
CRAB IT has implemented several new Software-as-a-Service (SaaS) and Commercial-Off-the-Shelf (COTS) over the last five years which has brought modern features and capabilities to our business customers, but as with any new system we've encountered bugs and issues along the way which have required either patches or alternative solutions to meet the business requirements.
Goal tasks will include projects to automate system maintenance and reduce downtime, create and update documentation, and continuously improve end-user training to reduce interruptions or delays.
Agency Goal Alignment: Optimize and Magnify
- Goal Three: Develop AI Knowledge Base and Implementation Plan
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Goal Statement:
AI is being hailed as the next big thing in every industry, including transportation. This disruptive technology could improve county road safety and reduce preservation and maintenance through AI project selection and more.
Goal tasks will include AI research and institutional knowledge building, provide staff training, and AI road map for CRAB business solutions.
Agency Goal Alignment: Innovate, Magnify, and Optimize
Agency Strategic Goals
CRAB IT reviews Agency and WA Enterprise IT Strategic Goals prior to every strategic plan update to ensure goal alignment (IT Policy MGMT-01).
- Agency strategic goals are to Provide Innovative Solutions (Innovate)
- Optimize Resources for County Transportation Needs (Optimize)
- Magnify CRAB Presence and Credibility (Magnify)